Last updated: 1 October 2026

ZTOA Group (K Marketing & Communications Limited; “we”, “our”, “us”) is headquartered in Hong Kong, with offices in the United Kingdom, Cambodia and mainland China. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website ztoagroup.com (the “Website”).

We handle personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486). If you are in the United Kingdom or the European Economic Area, you also have the rights given to you by the UK GDPR / GDPR (see section 7).

1. Information We Collect

When you use our contact form, we may collect the following information:

Name
Email address
Phone number (optional)
Company name (optional)
Service you are interested in
Your message

When you subscribe to our newsletter, we collect your email address.

If you accept analytics cookies, we also collect statistics about how you use the Website through Google Analytics (for example the pages you view, your device type and approximate region). This data is not used to identify you.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries
To provide information about our services
To send newsletters (if you have subscribed)
To understand how the Website is used and improve our website and services

3. Legal Basis for Processing

We process your personal data on the following bases:

Consent: You give consent when submitting the contact form, subscribing to our newsletter or accepting analytics cookies
Legitimate interests: Responding to business enquiries and improving our services

4. Data Storage and Security

Your personal data is stored on our servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

When you submit the contact form, its contents are also sent to our team by email so that we can follow up.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Contact form submissions are retained for up to 24 months. Newsletter subscriptions are retained until you unsubscribe.

Because our team works from Hong Kong, the United Kingdom and Cambodia, your data may be transferred between these locations. We ensure appropriate safeguards are in place for such transfers.

5. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our website, provided they agree to keep this information confidential.

The Website uses the following third-party services, which may collect data such as your IP address and device information:

Google Analytics: website usage statistics, enabled only after you accept analytics cookies
Google Maps: the map embedded on our contact page
YouTube: videos embedded on portfolio pages

These services are governed by Google’s privacy policy.

6. Cookies

This website uses essential cookies to ensure proper functionality. We do not use advertising cookies.

If you click “Accept” on the cookie notice, we use Google Analytics cookies to understand how our website is used; if you click “Decline”, no analytics cookies are set. You can reset your choice at any time by clearing your browser’s site data.

7. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to access and correct the personal data we hold about you. If you are in the United Kingdom or the European Economic Area, you also have the following rights:

Right of access: Request a copy of your personal data we hold
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request that we limit processing of your data
Right to data portability: Request your data in a machine-readable format
Right to object: Object to the processing of your personal data
Right to withdraw consent: Withdraw your consent at any time, including unsubscribing from our newsletter

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@ztoagroup.com
Hong Kong: Room B12 Unit B&C, 11/F Tai Cheong Factory Building, 3 Wing Ming Street, Cheung Sha Wan, Kowloon, Hong Kong
United Kingdom: Office 29A, 23 Wharf Street, London SE8 3GG, United Kingdom

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Privacy Policy